💸 KQZ Store – Refund Policy

Effective Date: October 4, 2025 Last Updated: October 4, 2025

At KQZ Store, customer satisfaction is our priority. This Refund Policy outlines the conditions under which refunds or replacements may be issued.

1. ✅ Eligibility for Refunds

Refunds are available under the following conditions:

• The account was not delivered within 24 hours of purchase.
• The account is non-functional or invalid upon delivery.
• The account was disabled or banned immediately after purchase due to seller error.

2. ❌ Non-Refundable Situations

We do not offer refunds for:

• Accounts that were used, modified, or shared after delivery.
• Issues caused by user error, including incorrect login attempts or password changes.
• Accounts that were disabled by the original platform due to terms of service violations.
• Purchases made more than 48 hours ago without a valid dispute.

3. 🔁 Replacements

In eligible cases, we may offer a replacement account instead of a refund. Replacements are prioritized for:

• Bulk orders
• Verified technical issues
• Repeat customers with a valid claim history

4. 📩 How to Request a Refund

To request a refund or replacement, contact us within 48 hours of purchase:

• Are discord
• Include: Order ID, account type, issue description, and screenshot (if applicable)

We aim to respond within 12–24 hours.

5. ⚖️ Dispute Resolution

If a dispute arises, we will work with you to resolve it fairly. Abuse of the refund system may result in account suspension or denial of future service.

6. 📌 Policy Updates

KQZ Store reserves the right to update this Refund Policy at any time. Continued use of our services implies acceptance of the latest version.